framery

Refund Policy

Effective date: 1 June 2026

This Refund Policy explains how refunds work for Framery subscriptions. Because all billing is processed by our payment partner Lemon Squeezy, LLC (“Lemon Squeezy”), who acts as the Merchant of Record, Lemon Squeezy’s refund and dispute processes apply to all purchases.

1. Lemon Squeezy as Merchant of Record

When you purchase a Framery subscription, your contract for payment is with Lemon Squeezy, LLC, not with Framery directly. Lemon Squeezy appears on your bank or card statement as the merchant. This means all billing inquiries, invoices, refunds, and chargebacks are handled by Lemon Squeezy. You can contact Lemon Squeezy’s support at lemonsqueezy.com/help.

2. Subscription Refunds

Framery subscriptions renew automatically on a monthly or annual basis. Our refund window is 14 days from the date of each charge. Within 14 days of a charge you may request a full refund for that billing cycle by contacting us at admin@framery.space or Lemon Squeezy directly. After 14 days, charges are non-refundable.

Because a refund returns the payment for that billing period, your paid plan ends when the refund is issued and your account returns to the Free plan. Your gallery, artworks and settings are kept; any content above the Free plan’s limits is hidden rather than deleted, and is restored in full if you subscribe again.

3. Cancellations

You may cancel your subscription at any time from your account settings under “Billing”. Cancellation stops future charges; it does not automatically trigger a refund for the current period. If you cancel within the 14-day refund window and want a refund for the current charge, please contact us at admin@framery.space.

Cancelling and refunding are different. If you cancel, you keep your paid plan until the end of the period you have already paid for, and it then returns to Free. If you take a refund, the payment for that period is returned to you and your paid plan ends straight away.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Charges older than 14 days.
  • Partial billing periods already consumed where the full period has been used or significant platform benefits have been accessed.
  • Accounts terminated by Framery for violation of our Terms of Service.

5. How to Request a Refund

To request a refund, use any of the following:

We aim to respond within 2 business days. Refunds are processed by Lemon Squeezy and typically appear on your statement within 5–10 business days depending on your bank.

6. Disputes & Chargebacks

If you believe a charge is unauthorised, please contact us before initiating a chargeback with your bank, as we can usually resolve issues faster. Because Lemon Squeezy is the Merchant of Record, any chargeback is filed against Lemon Squeezy. Unresolved disputes may result in account suspension.

7. Changes to This Policy

We may update this policy. We will notify registered users by email at least 14 days before material changes take effect.

8. Contact

Questions about this policy? Email us at admin@framery.space.